Lifetime Warranty
- The moment you buy an Isenberg product the warranty period on it starts.
- Within the Promise period of 14 years (2 Years for Health Faucets and LED Showers) you are welcome to call our nationwide Helpline at +91 8087 500 700 or our WhatsApp Line at +91 7387 50 20 20” if you believe an Isenberg product is faulty or performing below your expectations. Isenberg will within 48 hours of receiving a request allocate an Isenberg technical representative to contact you and fix up a mutually agreeable time for a personal visit.
- Products installed at Commercial sites are warranted for a period of 2 years from the date of purchase.
- Proof of purchase (original sales receipt) must be provided with all warranty claims or requests. In case of Isenberg fixtures that come installed in a new home that you purchase, you need not provide a sales receipt.
- If a warranty claim is initiated for a product installed outside the serviceable limits of Isenberg’s Authorized Service Personnel, all expenses incurred including to and fro travel will have to be borne by the customer.
- If our technical representative is of the opinion that an operational defect is directly connected to defective material or workmanship, he will, at his sole option, repair or replace the defective component, part, or product.
- If any part of the product has to be replaced or repaired due to general wear and tear, that particular part will be charged on actuals.
- Only Isenberg India Pvt. Ltd. or its authorized service representative can service or repair an Isenberg product.
- In the event of any repairs or replacement of any parts of the product, this warranty shall thereafter continue and remain in force only for the unexpired period of the warranty. Any time consumed for the repair or replacement of parts, including the transit of the product or its parts or any period during which the product has not been used whether under warranty or otherwise shall not be excluded from the warranty period and no extension of the warranty period will be granted.
- Isenberg Warranty remains applicable only if the products have at all times been used in accordance with the terms of this warranty and maintained in accordance with the maintenance guidelines given.
- This warranty does not include payment of or responsibility for any excise duty, central taxes, state taxes, and octroi or other local taxes assessed to the parts supplied or repaired during the warranty period.
- The sole remedy for any defect in an Isenberg product will be limited to the repair or replacement of such product at Isenberg’s option. Isenberg’s liability under no circumstance will exceed the sales price of the product.
- Isenberg will not be liable for any incidental or consequential damages whatsoever arising out of the use or inability to use Isenberg products.
- Isenberg shall not be responsible for any incidental or consequential or any other damage or cost or expense including but not limited to loss of profit, uninstalling, transportation, handling or re-installing.
- Any defective part or product that is replaced will become the property of Isenberg.
- This warranty does not cover any damages caused due to acts of nature and force majeure.
MAINTENANCE GUIDELINES
Your involvement is precious. Please follow the guidelines below to enjoy your water experience with Isenberg for life and retain the health of the product:
- Always use a soft sponge lightly dampened or a wet soft towel to wipe an Isenberg product clean. Use a bathing soap solution a few times a week will help keep the plated surfaces clean and free from any deposits.
- Never use a bristled brush or a scouring pad or any other rough kitchen cleaning pad to clean an Isenberg product.
- Never use any type of cleaning agent or liquids which contain acids, bleach, alcohol or ammonia.
- Never use salt or vinegar-based cleaning products to remove limescale or related stains. This will permanently damage the surface of your Isenberg product.
- After cleaning the faucet, make sure you rinse the product and wipe the entire surface dry. Always blot dry water from chrome surfaces. If you allow water drops to evaporate on its own, this will result in mild salt deposits which will get more prominent over time.
- Always dab a faucet or fixture dry. Do not rub forcefully.
- Never use acidic agents to clean your bathroom tiles and surfaces. The fumes formed will react with the brass in Isenberg products and the outer finish will get damaged permanently with layers of green and yellow patches.
Isenberg warranty shall not apply to the following:
- Natural wear and tear.
- Defects arising out of damages caused due to negligence, mishandling, improper storage, improper installation, misuse or improper repair by an unauthorized person or any maintenance activity that is done in a manner contrary to written instructions provided by Isenberg.
- Problems arising from insufficient or excessive water pressure or water impurities.
- Defects arising out of damages caused due to intentional and/or accidental use of cleaners containing abrasive cleansers, ammonia, bleach, hair dye, acids, wax, alcohol, solvents, bath oil or bath salts.
- Problems arising due to cleaning with coarse cloth bristled brushes or due to sun or chemical exposure.
- Damage resulting from incorrect installation, repair, abuse, alteration or adjustment performed by a contractor or user himself.
- Damage resulting from failing to reasonably care and maintain the product.
- Flexible hoses and Accessories.
CARE & CLEANING
A Little Care Is All It Takes…
We have enumerated important details on how to ensure the quality of your new faucet is maintained over time. Remember, a little care is all it takes to keep your Isenberg faucet for life. Regular use of a soft cloth rinsed in warm water and/or non-abrasive dish-washing soap will keep an Isenberg faucet’s finish looking clean and new. All you need to do is apply some common methods to keeping the finish quality of the product intact:
DO’s
Wipe water from faucets after each use. If you let water drops dry on the faucet it may cause unsightly spotting and also lead to build-up. Use a soft damp cloth, warm water and/or typical non-abrasive dishwashing soap to wipe clean.
DONT’s
Use abrasive cleansers like acid or organic solvents or abrasive cloths on your faucets. Let any sharp-edged implement like a knife or tweezers come in contact with the faucet.
Debris In The Water Line…
During the construction of a new home or when installing a faucet it is possible that dust, debris and other undesirable elements may fall in the water lines. Isenberg’s advice is that, as a precaution, you carry out these cleaning procedures on all your faucets:
Unscrew the aerator from the spout of the faucet. Do it gently, carefully.
After turning on the cold and hot water supply, turn the faucet handle to the fully open cold position. Run the water for a few minutes until all dust and debris has cleared the valve. Then close the faucet handle. Repeat this step for hot water.
Rinse the aerator’s cone-shaped screen to eliminate debris in it.
Screw the aerator back into the spout and check for any leaks. Do this carefully. Ensure the aerator is properly secured.
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